Use this form to reactivate an expired Fluency Score request

If you have one or more score requests that have expired (status is “No Reply” in your Fluency Score account), you can use this form to have the request manually reactivated. Most requests will be processed within 24-48 hours of submission. You will receive email status updates on these orders through the Fluency Score platform and can check the status here.

Please note that this form can only be honored one time per score request. We want to prevent situations where the founder is not expecting the request and lets the invitation expire a second time or marks the email invitations as spam.

Please clearly communicate with the founder prior to submitting this request and get their consent and approval that they are ready to complete the request when they receive it.

On the other hand, if you want to request a new score for a company, please use the Order Scores page in your Fluency Score to initiate the process for the first time. This form can only be used to reactivate a request that has expired.

Individual Score Requests

Please use this section to order one score per form. If you want to order multiple scores at once, please skip this section and use the Bulk Score Request section below.
Do you already have Fluency Score data on this company?
If this is a first-time request (the company has not already completed a Fluency Score), the email invitation will be sent out immediately. If the company already has one or more prior Fluency Scores, the request will be sent out within 1 business day.

Bulk Score Requests

For bulk score requests, you can submit the request in two ways: either complete this section, with both the company name and email address for each company (click the + button to the right of the email address field to add more rows).

OR email Beth (beth@fluencyscore.com) with a CSV file that lists company name and email address for each company you want scores on.
Score Requests
Company Name
Company Email Address
 

Troubleshooting Guide for Pending Scores

Has your request been reactivated but the founder says they haven’t received an email invitation?

Sometimes founders struggle to use the email invitation system to access their score request. In those cases, please ask them to follow these steps to get started:

 

1. Login or create an account using the email address YOU used to make the request here: 
http://app2.fluencyscore.com

2. Navigate to the Score Requests page in their account. This should be done on a computer, not a mobile device.

3. Approve the pending request for your organization by clicking the green Approve button.

4. This will immediately take them into the Fluency Score process.

 

If the founder completes these steps but does not see a request from your organization, please check your Order Status to see the status of the request

  • Status is “No Reply” – This indicates the founder let the reactivated request expire again. We cannot reactivate a score request more than one time. In this case, the founder must give you a new email address to initiate a new request.
  • Status is “Pending” – This indicates an active request. Usually when a founder cannot see the request in their “Score Requests” page of their Fluency Score account, it is because they are viewing the page on a mobile device. Please ask them to complete these steps on a laptop or desktop computer.